Delete your account & data.

Delete from inside PlanGoLive

Sign in to your account and connect to the internet. If you use LifeOS or HealthFit cloud sync, check that the corresponding LifeOS session is also signed in before starting. Local-only or guest use is different from a cloud account.

Open Profile → Privacy & Local Data Controls → Delete Account & Cloud Data. Read the permanent-deletion confirmation and select Delete Account if you want to proceed. The app then attempts the supported cloud deletion operations and closes the sessions.

Save or export anything you want to keep before confirming. Deletion is intended to be permanent; an exported copy is not automatically removed when an account is deleted.

Request help without the app

You can use the email action above even if PlanGoLive has been uninstalled. Send the request from the email address associated with your account when possible. Identify PlanGoLive and say whether you used Trip Planner, LifeOS and HealthFit so each relevant cloud account can be checked.

A support request starts a manual review; it does not automatically delete anything. Account ownership must be verified before deletion. If you cannot access your account email, explain the problem without sending passwords, one-time codes or identity documents in the initial message.

There is no automated external deletion service or published guaranteed processing deadline for this service. Ask support for the status and confirmation of each affected cloud account. Sending an email is not confirmation that deletion is complete.

What happens to your information

The following describes the records targeted by the available deletion operations. Completion depends on account sign-in, backend availability and successful processing. Confirm the outcome for each cloud service you used.

Important limits and partial completion

Trip Planner and LifeOS/HealthFit use separate cloud services. Their deletion operations are not one combined transaction. The app only calls the LifeOS deletion operation when a LifeOS session is authenticated; otherwise that cloud account may remain.

A failure can leave one cloud account deleted and the other still present. The app signs out after the attempt. If it reports partial deletion, or if you used LifeOS while its session was inactive, contact support and request confirmation for both services.

Some account-not-found or authorization errors are treated as completed by the current app. A generic success message or sign-out is therefore not independent proof that both cloud accounts and every associated record were removed.

Uploaded-file cleanup is attempted, but its coverage is limited and cannot be guaranteed for every file. LifeOS deletion can stop if its storage check finds remaining files. Support must review incomplete storage cleanup rather than promise it has succeeded.

Local data, exports and other devices

The deletion flow clears selected local account information and LifeOS caches. It does not establish complete erasure of every Trip Planner cache, HealthFit record, offline queue or copy on another device.

To remove remaining local data, use the relevant in-app local controls or Android Settings → Apps → PlanGoLive → Storage → Clear storage. Android labels can vary. Clearing app storage removes local information and unsynced changes; it does not delete cloud accounts.

Files you exported or printed, messages already shared with other people and copies held on other devices must be handled separately. Uninstalling the app alone is not a cloud-deletion request.

Shared information and possible retention

Shared trips can stay available to the remaining group. The deletion operation attempts to transfer ownership to another confirmed member. Shared expenses, settlement records and some contributions may remain with selected account references removed or unlinked; this is not a guarantee that all free-text references to you are anonymized.

Provider logs, backups and records that must be retained for a specific legal or security reason may have different handling. No verified blanket retention schedule or immediate backup-purge guarantee has been established. Ask support what remains, why it remains and its applicable retention period.

If a request fails or you need an update

Keep any error message and note which product areas you used. If the privacy request fails, contact support@plangolive.in. Contact privacy@plangolive.in from your account email and request review of Trip Planner and LifeOS/HealthFit separately. Do not repeatedly create new accounts as a way to test whether the old data was removed.

The app attempts authenticated cloud deletion during the in-app request; there is no verified end-to-end completion SLA for both services or for email requests. Ask for a completion update after ownership and affected accounts have been checked.